Important - We are making some changes to the way you access and manage your mobile phone insurance.

You can now access your Phone Insurance benefit through your Monzo app:

  1. On the home page, scroll down to Insurance – New
  2. Tap Your Policies
  3. Select Phone
  4. Choose Make a claim

From here, you can make claims, register phones, and keep your policy up to date.

Or if you can't access the App, visit
https://monzo.assurant.co.uk

If you have a claim in progress and need support or would like an update, please call us on 0330 156 6696 and we can help you over the phone.

Assurant
in partnership with
Monzo
© 2025 ASSURANT, INC. ALL RIGHTS RESERVED

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.

Your Mobile phone insurance has been arranged for Monzo Bank Limited by Lifestyle Services Group Limited with a single provider, Assurant General Insurance Limited. Assurant General Insurance Limited (Financial Services Register No. 202735) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority.

Lifestyle Services Group Limited is authorised and regulated by the Financial Conduct Authority under Financial Services Registration No. 315245. Lifestyle Services Group Limited registered in England and Wales no. 5114385. Registered Office: Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN.